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Safeguarding Policy

Last Updated: 5/21/2026

Our Commitment to Child Safety

NeuroPathway is committed to protecting the welfare of all children and young people who use our service. This policy outlines how we safeguard users and respond to concerns about a child's safety or wellbeing.

1. Safeguarding Principles

Our safeguarding approach is built on these principles:

  • The welfare of the child is paramount
  • All children have the right to protection from abuse and neglect
  • We work in partnership with children, families, and professionals
  • Early intervention prevents harm
  • We respond proportionately to risk

2. Types of Abuse We Monitor For

Our AI and monitoring systems look for indicators of:

  • Self-harm or suicidal ideation
  • Physical abuse or neglect
  • Emotional or psychological abuse
  • Sexual abuse or exploitation
  • Radicalisation or extremism
  • Online grooming or harassment

3. Crisis Detection and Response

Immediate Action Protocol:

When our system detects crisis keywords or concerning content:

  1. User receives immediate crisis resources and emergency contact numbers
  2. Alert is logged for safeguarding review within 1 hour
  3. If Safety Mode is active, designated trusted adults receive automatic notification
  4. For severe/imminent risk, manual review triggers professional intervention
  5. Follow-up support resources are provided to user

4. Reporting Procedures

If we identify a safeguarding concern, we will:

  • Document the concern with date, time, and details
  • Assess the level of risk (low, medium, high, immediate)
  • Contact designated trusted adults/emergency contacts
  • Report to local authority children's services if necessary
  • Cooperate fully with police and social services investigations

5. Information Sharing

While we respect your privacy, safeguarding takes priority. We will share information without consent when:

  • There is immediate risk of significant harm
  • Required by law or court order
  • Necessary to protect other children
  • Part of a multi-agency safeguarding response

Where possible, we inform users when information is shared, unless doing so would increase risk.

6. Working with Parents and Carers

We encourage parents/guardians to:

  • Enable Safety Mode features for monitoring
  • Regularly review app usage with their child
  • Add themselves as trusted adults for emergency alerts
  • Contact us with any safeguarding concerns
  • Work collaboratively with healthcare providers

7. Staff Training and DBS Checks

All staff with access to user data undergo enhanced DBS checks and receive regular safeguarding training aligned with UK legislation including:

  • Children Act 1989 & 2004
  • Working Together to Safeguard Children 2023
  • Keeping Children Safe in Education
  • Mental Health Crisis Care Concordat

8. External Partnerships

We work closely with:

  • Local Safeguarding Children Partnerships (LSCP)
  • Child and Adolescent Mental Health Services (CAMHS)
  • Police and social services
  • Charity partners: Samaritans, YoungMinds, Childline

9. Emergency Contacts

Emergency (Life-threatening): 999

NHS Crisis Line: 111 (option 2 for mental health)

Samaritans (24/7): 116 123

Childline: 0800 1111

NSPCC Helpline: 0808 800 5000

10. Reporting Concerns About Our Service

If you have safeguarding concerns about NeuroPathway or how we handle child protection issues, contact:

Designated Safeguarding Lead: TanjaHanson.neuropathway@zohomail.com

11. Review and Updates

This policy is reviewed annually or following any safeguarding incident. We continuously improve our safeguarding practices based on best practice guidance and user feedback.